Privacy Policy
Updated:Your Privacy Is Important to Us
We want you to feel comfortable using Accessibility Expert services. Because we gather certain types of information about the users of Accessibility Expert services, we feel you should fully understand what information we gather and how we use that information. Accessibility Expert employees are required to familiarize themselves with this privacy policy as a condition of their employment, and any employee violating the policy is subject to disciplinary action.
What Information Does Accessibility Expert Gather?
When you contact us, we obtain your contact information, such as your name, email address, and phone number. Accessibility Expert also tracks requests you make for information on our products and services, as well as responses you provide to our surveys. Finally, Accessibility Expert keeps records of communications you have with our support team.
Additionally, we use the Umami analytics tool to collect anonymized data about your interactions on our website, such as which pages are visited and which areas are most engaging. This helps us improve our website’s performance and user experience. The data collected by Umami is fully anonymized, ensuring that no personally identifiable information is collected.
What Does Accessibility Expert Do With This Information?
We use this information to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Information on your communications with the Accessibility Expert support team is used to address the issues raised by your communications. In addition, Accessibility Expert regularly sends out mailings regarding the operation of its services and other goods and services that it believes may be of interest to you. You may request that Accessibility Expert not send you mailings relating to other goods and services by using the URLs listed in this section or by sending an e-mail to connect@accessibilityexpert.com. Accessibility Expert reserves the right, however, to send bulletins and other important information regarding the service at its discretion.
Does Accessibility Expert Share My Information With Third Parties?
Accessibility Expert will not share or disclose information regarding its subscribers except (i) when we receive legal process such as a court order; (ii) when reasonably necessary to protect the company's rights or property; or (iii) in emergencies where someone's safety is at risk.
You should be aware, however, that any information you disclose in a public space such as a chat room, bulletin board, or personal website is freely available to anyone else visiting that space. Accessibility Expert cannot safeguard any personally identifiable information you disclose in these locations, nor can it ensure that information you voluntarily supply to third parties remains private. Please review the privacy policies of third-party sites you frequent to ensure that your privacy preferences are respected.
Use of Umami Analytics Tool
To improve the user experience on our website, we use the Umami analytics tool. Umami is an open-source, privacy-focused analytics platform that collects anonymized information about your interactions on our website, including your browsing behavior and engagement with certain content. This data helps us understand which parts of our website are performing well and which areas might need improvement. The information gathered through Umami does not identify you personally and is used solely for website optimization purposes.
If you have any concerns about our use of Umami or wish to learn more, please feel free to contact us at connect@accessibilityexpert.com.
Changes to This Policy and Questions About Privacy
Accessibility Expert reserves the right to make changes to this policy. Those changes will become effective 30 days after notice of them is posted here. If you have any questions about this privacy policy, please send them via e-mail to connect@accessibilityexpert.com.